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Market focus · Croatia

Accessibility law in Croatia: are you provably compliant?

Croatia carries the highest fine ceiling in this group: up to €132,720, and that top band also applies to service providers such as web shops, not just manufacturers. If remediation fails to follow an inspection, the inspector is legally required to open infringement proceedings within 15 days.

  • Law: Act on Accessibility Requirements for Products and Services (Zakon o zahtjevima za pristupačnost proizvoda i usluga, NN 89/2025). EAA transposition
  • In force: Act of June 2025, three years past the EU deadline, adopted only after the European Commission announced referral to the EU Court of Justice with financial sanctions; in force since 28 June 2025.
  • Standard: WCAG 2.1 AA / EN 301 549

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Enforcement: what's happening now

Sector-based inspection regime: the Državni inspektorat (State Inspectorate) supervises e-commerce, with HAKOM (telecoms, e-books) and the Croatian National Bank (banking services) among the authorities for other sectors. Important nuance: anyone who fixes a first violation during the inspection or within the remediation deadline escapes prosecution under the opportunity principle (Art. 28), being able to remediate quickly literally pays off here. As of mid-2026 no published fines; the regime is young and untested, but the ceilings rank among the highest in the region.

In Croatia the Information Commissioner (Povjerenik za informiranje) is the supervisory body monitoring compliance of public-sector websites and mobile apps with accessibility requirements and overseeing the Accessibility Act; Croatia submitted a 2022-2024 WAD monitoring report to the European Commission. Web Accessibility Directive - Monitoring reports 2022-2024. Shaping Europe's digital future

Cross-border trade

Selling to here from abroad?

The European Accessibility Act is market-based: if you sell products or services to consumers in this country, it applies to you, even if your business is established outside the EU.

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Why this matters

Accessibility isn't a checkbox for a regulator, it decides whether roughly 1 in 6 people (WHO) can use your site at all. For them, an inaccessible store isn't a minor annoyance but a closed door. Fix the error in your own code and you remove that barrier and make your site cleaner for search engines, the same fix, double the gain.

Know where you stand, before the regulator does.

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Sources: Narodne novine 89/2025. Zakon o zahtjevima za pristupačnost proizvoda i usluga (primaire wettekst) · Ministarstvo rada, mirovinskog sustava, obitelji i socijalne politike, aanname van de wet (6 juni 2025) · PubAffairs Bruxelles. Commissie verwijst Kroatië naar HvJ-EU wegens niet-mededeling EAA-omzetting

This is information and tooling, not legal advice.

Facts last verified: June 2026

Accessibility law in other countries